American airlines transport hundreds of millions of passengers annually.
In order to ensure that passengers get value for their money and choose the best airline in the country, J.D. Power conducted a study to enable the company to compile the list of the best American airlines.
The study was conducted between March 2018 and March 2019 with over 6,000 travelers participating in the study.
According to the study that was based on several factors such as cost, flight crew, aircraft, and other factors, travelers rated Alaska Airlines as the best in the country.
The airline garnered an impressive 801 points from the maximum 1,000 points. This is the 12th consecutive time the Seattle-based airline will win the poll.
Delta Air Lines (DAL) and Americans Airlines (AAL) came second and third respectively with 788 and 764 scores.
The passengers who participated in the poll explained that there has been a significant improvement in some areas such as check-in and reservation.
This is obviously due to the investments in all the different sectors of the airline industry in recent years as airlines try to outperform each other in order to increase their chances of remaining in business despite stiff competition from others.
Making the top 5 are Southwest Airlines (LUV) and JetBlue Airways (JBLU), two airlines that share the top spot as the best low-cost carriers.
In general, passengers witnessed an improvement in passengers’ satisfaction. Passenger’s satisfaction has continued to improve for the past 8 years. This poll showed an 11-point improvement over the preceding year.